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Explore our comprehensive resources and FAQs to get answers and support for all your inquiries.
General questions:
Pharmarack 2.0 is a cutting-edge mobile application that allows retailers in pharma companies to place orders, download invoices, check order history, discover and connect with new distributors and benefit from special schemes and offers from various brands and distributors. Retailers can search for specific products from companies or distributors on their specific pages.
The purpose of Pharmarack 2.0 is to streamline order processing, facilitate payments, give visibility to all transactions and help retailers connect with distributors and companies through our B2B platform.
Pharmarack 2.0 includes modules like Search Products, Catalogue View, Ordering, Add to Cart, Notifications, Order History View, My Account Section, Communication, Distributor Mapping, Distributor Priority, Help Section/Support, Mobile App, and more.
The objective is to connect the Retailers with a network of distributors and companies digitally to help them grow their business with ease by making the best products, schemes and offers available to them on this platform. This platform is neutral and designed to support all business formats (small, large, chain stores) to help optimise processes, save time, and boost resource productivity.
Pharmarack application has undergone a complete revamp to bring our users the best user experience along with more exciting offers and amazing schemes from companies as well as distributors. Our search feature is enhanced to give you better and faster results. You probably have the older version on your mobile that you are using. For the new Pharmarack application, you may scan the QR code on our website or the one shared below and download the app. You can also download the QR code from the Google Play Store for Android users or App Store for iOS users.
Yes, you will need to complete the registration process to utilise Pharmarack 2.0's features.
The purpose is to verify if the registering user is a genuine chemist and to ensure they have the necessary documents like the Drug License No., GST No., PAN No. etc to get started.
This is the application you should download. Once installed, proceed with the registration process.
It is essential to share these details to avoid unauthentic or fraud users from accessing this platform. Also please note, all your information is highly secure and we do not share it with any third-party applications.
The mobile no. used for registration should be the retail store owner’s mobile number. This no. will be used for all UPI verifications and cashback payments in case of any promotional offers or cashback programs. All OTPs for key transactions will be sent to this mobile number.
The optional mobile no. will be used for sharing products and offers, or scheme-related updates.
If you are an existing/active Pharmarack user, you will need to download the new Pharmarack Retailer application. Kindly download our new Pharmarack application from the Play Store/App Store or through the QR code on our website. Before you install the new application, log out from the old application and delete the old application to avoid any confusion. Once done, install the new application and just use your existing username or the registered mobile no. and password to log in, as seen below.
How to Register
Kindly download our new Pharmarack application from the Play Store/App Store or through the QR code on our website. Once downloaded, install the new application and proceed with registration, as seen below.
Once the registration is complete, the user will be taken to the homepage.
In such a case, all the communications will be sent to the registered mobile number.
If you've forgotten your user credentials and are unable to log in, please reach out to our customer care team for assistance. You can contact us at the customer care number 020-67660000/11 or send an email to support.Pharmarack @pharmarack.com. We'll be happy to help you recover your account access.
Check your mobile number for correctness to ensure it is entered accurately.
Verify that your mobile device has a stable network connection.
Ensure your mobile phone can receive SMS messages.
If the issue persists, please reach out to our customer care team for assistance. You can contact us at the customer care number 020-67660000/11 or send an email to care@pharmarack.com. We'll assist you in resolving the OTP login issue.
Order Related Queries
To place an order in the Pharmarack 2.0 App, go to the homepage and tap on "Search". Start typing the name of the product you are looking for. You will see product recommendations once the first 3 letters are entered. You can also select the distributor to place an order from by tapping on "Distributor" next to the search bar. Select your preferred distributor (refer to step 3 below).
Also, you can add a product to cart from anywhere on the application. Just tap on the “+” icon next to the product name.
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Tap on the “Distributor” in the search bar on the homepage. Select the distributor to place order from, then tap on the “Product” in the search bar and start typing the name of the product you are looking for.
You will see recommendations for the product below followed by your preferred list of distributors. Tap on the “+” icon to add products, edit the quantities as required and tap on “Add”. Your product will then be added to cart.
The mini cart will be available at the bottom of the page. You can tap on “View Cart” to check the details.
Refer below:
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- Pharmarack has been revamped to provide users with a better user experience that helps them search products faster and process orders in no time. The technology is upgraded to ensure a more personalised experience with new features like Mini Cart, universal Add to Cart, enhanced Stockist Priority, Product Recommendations and more.
- The application now has a dedicated company and distributor store for the user to explore the best products, offers and schemes that help them boost their profitability and deliver a better customer experience (end-user) in no time.
- Pharmarack 2.0 now can help users place only bounced items in an order with our Re-bounce feature.
- Users can edit their distributor preference in an active cart, this will help save time as the user does not need to abandon the cart and start over.
- Our notifications and features will help you stay updated on the app and reduce your dependency on customer support.
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Yes, the new Pharmarack application is compatible with iOS and can be downloaded from the App Store. Please find the QR code to download the app below.
Account Related Queries
Yes, you have the option to change your name associated with your account. To do this, tap on “Profile” icon at the bottom of the homepage. Make the required changes and tap on “Update Profile.”
No change in process between PR1 and PR2. Should not be part of how to for change management. Needs to be handled outside.
No change in process between PR1 and PR2. Should not be part of how to for change management. Needs to be handled outside.
No change in process between PR1 and PR2. Should not be part of how to for change management. Needs to be handled outside.
No change in process between PR1 and PR2. Should not be part of how to for change management. Needs to be handled outside.
If you encounter any technical or performance issues while using Pharmarack 2.0, please feel free to reach out to us. You can get in touch with our customer care team by calling the customer care number - 020-67660000 or by sending an email to care@pharmarack.com.
Your feedback and suggestions are valuable to us. To share your suggestions or provide feedback regarding Pharmarack 2.0, please don't hesitate to contact us. You can reach our customer care team by calling the customer care number - 020-67660000 or by sending an email to care@pharmarack.com. We appreciate your input in helping us improve the platform.
Our Offices:
Pune: Pharmarack Technologies Private Limited: Office No. 301 To 304, 3rd Floor, Pride Portal, Bahiratwadi, Shivajinagar, Bhamburda, Pune – 411 016
Mumbai: B Wing, Silver Utopia, Unit 201, Cardinal Gracious Rd, Chakala, Andheri East, Mumbai, Maharashtra 400099
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